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Listed below are the answers to the questions we are most frequently asked. If your question is not answered below, please contact us on [email protected] We do our best to respond within 24 working hours.

What is Your Returns Policy:

Online purchases can be returned within 7 days of delivery for an exchange or refund. Shop purchases can be returned for a refund if found to be faulty

How safe is it to give my credit card details online?

We take these issues very seriously. We never retain any credit or debit card details.

We only use Stripe which encrypts your credit or debit card number and we do not have access to your details. Card Issuers cover all the charges that result from unauthorised use of your credit or debit card. Please check with your issuing bank.

How will you use my personal details? has a strict privacy policy of keeping all customer information entirely confidential. We will never pass your details on to any third party.

How can I place an order?

You can order online by clicking the "Add to Cart" button next to the item you wish to purchase (you can always remove the item from your order later) and when you have completed shopping, click the "View Cart" button and then checkout. You may then enter your delivery and billing information and credit card details and submit your order via the secure server. Alternatively, if you prefer to place your order over the phone you can call a member of our sales team on 020 8543 7721 (lines open 9am until 3pm Monday to Friday).

What methods of payment do you accept?

We currently accept all major credit and debit card payments via Stripe online. 

What happens if I cancel my order?

An order may be cancelled at any time between the placement of the order and 7 working days following delivery of the goods. If you are dissatisfied with your purchase for any reason please contact us within seven working days of delivery to notify us that you wish to return some or all items from your order. Goods must be returned in the same condition they were in at the time of delivery and in their original packaging in sellable condition. Refunds will be issued within 10 days of receipt of goods and after we have inspected them.

What happens once I've placed my order?

Once we receive your order and payment we will post your order using Royal Mail Mail within 24-48 working hours. In most cases, you should receive your items within a day or two. Orders placed on Friday, Saturday or Sunday will be processed and despatched on the next working day.


What is delivery policy?

The prices shown on our website do not include Royal Mail delivery unless specified. The only exception to this is if you choose to add 'Next Day Delivery' additionally to your order. This can be done by navigating to and adding special delivery to your cart.

When can I expect my order?

We dispatch daily by Royal Mail upon receipt of Cleared Payment. The majority of orders placed are received within 24-48 working hours. For A Small additional fee we can Royal Mail Guaranteed Next Working Day Delivery before 1.00 pm.

What if my delivery contains damaged goods?

This is rare! However sometimes items sustain minor damage during shipping or contains a manufacturer's defect. If this occurs, contact our customer service immediately. If items need to be returned please keep the original packaging. All returns and repairs must be arranged through our Customer Service Department (we are unable to pay you for returns which we have not authorised).