(1) Introduction
These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full.If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
(2) Ordering
You can order online by clicking the "Add to Cart" button next to the item you wish to purchase (you can always remove the item from your order later) and when you have completed shopping, click the "View Cart" button which takes you to our secure checkout via PayPal. You may then enter your delivery and billing information and credit card details and submit your order via the secure server. Alternatively, if you'd prefer to place your order over the phone you can call a member of our sales team on (0044) 020 8543 7721 (lines open 9am until 3pm Monday to Friday).
(3) Delivery
The prices shown on our website do not include delivery unless specified. You will be offered options and costs at checkout including 'Next Day Delivery'. This can be done by navigating to http://www.youruniform.co.uk/specialdelivery and adding special delivery to your cart.
Orders
Once an order has been placed it will be processed and despatched within 24 hours and delivered to you by Royal Mail.
Orders placed on Friday, Saturday or Sunday will be processed and despatched on the next working day and delivered to you by Royal Mail.
Guaranteed Next Day Delivery
We offer a guaranteed next day delivery service at your home or place of work. If we receive your order prior to 12 midday Monday to Friday your order will be delivered before 1pm the next working day. Orders placed on Saturday or Sunday will be delivered by 1pm on Tuesday.
Guaranteed Saturday Delivery
We offer a guaranteed Saturday delivery service at your home or place of work. If we receive your order by 12 midday on a Friday, your order will be delivered before 1pm the next day.
Please be aware that Guaranteed next day delivery requires a signature upon receipt.
(4) Payment
We currently accept payment via PayPal. PayPal is the safer, easier way to pay online. The service allows anyone (with or without a PayPal account) to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.
PayPal has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 24 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.
(5) Refusal of Transaction
We reserve the right to withdraw any products from this website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
(6) Change of Heart
Goods returned to us because of a change of heart must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc), otherwise no refund. Please note that the costs of returning item(s) to us as a result of a change of heart must be borne by you. In any event, the item(s) must be returned within 7 days of purchase. Under the European Distance Selling Regulations (DSRs), customers in the European Union that cancel a contract for purchase of an item(s) within 7 days of receipt of their order will receive a refund for the cost of the item(s).
(7 )No Quibble / “Cooling Off” Period
Our returns policy is simple! Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you've had a change of heart (which is fair enough) you must return it to us unused and in its original condition within 7 days for a prompt replacement, exchange or refund.
(8) Faulty or defective items
If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us.
(9) Cancelled Orders
An order may be cancelled at any time between the placement of the order and 7 working days following delivery of the goods. If you are dissatisfied with your purchase for any reason you may, within seven working days of delivery, contact our Customer Service department to notify us that you wish to return some or all items from your order. You have to arrange to return the goods to us yourself at your own cost. Goods must be returned in the same condition they were in at the time of delivery and in their original packaging. Refunds will be issued within 30 days of receipt of goods and after we have inspected them for damage.
(10) Returns
You may return any sold by www.youruniform.co.uk within 7 days of delivery for a refund. Items should be returned in their original product packaging. You will have to arrange and pay the return shipping costs for the items, except if the return is a result of our error. Just visit our online FAQ’s and we will guide you through the process of returning good to us. Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error after inspection will be eligible for a partial refund of up to 50% of item's price.
(11) Refunds
We will activate a refund after we receive and process your return. For returned items you can expect your refund within 30 days (though in the majority of cases you'll receive the refund sooner).
• This time period includes:
• 5 to 7 business days for us to receive your return from the shipper
• 3 to 3 business days for us to process your return
• The time it takes your bank to process our refund request (see below for specific guidelines)
We will notify you via e-mail of your refund once we've received and processed the returned item.
(12) Exchanges
If you received a faulty item and need to exchange it for the same item, visit our online FAQ’s and we will guide you through the process of requesting a replacement with us. If you would like to exchange an item for a different one, please visit our online FAQ’s and we will guide you through the process of exchanging goods to us and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive back to our warehouse.
(13) Perishable Goods
We are unable to accept returns of perishable goods.
(14 )Returned Items lost in Transit
We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.
(15) Complaints Procedure
www.youruniform.co.uk takes its relationships with customers very seriously, and we expend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within one working day of receipt, whether they're enquiries or complaints. If email is too impersonal, you can phone us on 020-8543-7721, where our customer support team will gladly be of assistance. All your feedback is appreciated.
(16) Governing Law and Contract Formation
The technical steps required to create the contract between you and us are as follows:
•You place the order for your products on the website by pressing the"submit" button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the website.
•Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
• The product(s) you ordered being unavailable from stock
• Our inability to obtain authorization for your payment
• The identification of a pricing, product or offer description error
• You not meeting the eligibility to order criteria as set out below
(17) Licence to use website
Unless otherwise stated, we own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages and images from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not:
(a) republish material from this website (including republication on another website);
(b) sell, rent or sub-license material from the website;
(c) show any material from the website in public;
(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
(e) edit or otherwise modify any material on the website; or
(f) redistribute material from this website, except for content specifically and expressly made available for redistribution (such as our newsletter).
(18) Acceptable use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
You must not use our website to transmit or send unsolicited commercial communications.
You must not use our website for any purposes related to marketing without our express written consent.
(19) Restricted access
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.
We may disable your user ID and password in our sole discretion without notice or explanation.
(20) User generated content
In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose.
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.
Notwithstanding our rights under these terms and conditions in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.
(21) Limited warranties
Whilst we endeavour to ensure that the information on this website [(excluding user content)] is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept 100% up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
(22) Limitations of liability
Nothing in these terms and conditions (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
Subject to this, our liability to you in relation to the use of our website or under or in connection with these terms and conditions, whether in contract, tort (including negligence) or otherwise, will be limited as follows:
(a)to the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature;
(b) we will not be liable for any consequential, indirect or special loss or damage;
(c) we will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information;
(d) we will not be liable for any loss or damage arising out of any event or events beyond our reasonable control;
(e)our maximum liability in relation to any event or series of related events will be limited to £100.00.
(23) Indemnity
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions or arising out of any claim that you have breached any provision of these terms and conditions.
(24) Breaches of these terms and conditions
Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
(25) Variation
We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.
(26) Assignment
We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.
u may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.
(27) Severability
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
(28) Exclusion of third-party rights
These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.
(29) Entire agreement
These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.
(30) Law and jurisdiction
These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of England and Wales.